FARHAN CHISHTY

 

EDUCATION		PROFESSIONAL SUMMARY
MBA (Master of Business Administration) ·   Specialization:  MIS (Management Information Systems) ·   February 2005, PIMSAT.   BBA (Bachelor of Business Administration) ·   Major: MIS ·                August 1991, University of Oklahoma.		·              MBA (MIS) with professional experience in Business Analysis, Quality Assurance, and Project Management within financial, government, technology, telecommunication, production/manufacturing, oil/gas, automotive/automobile, broadcasting/media industries. ·              Expert business analyst with ability to analyze business domain, document processes, assess business model and its integration with technology. ·              Adept in all tiers of business analysis role: strategic planning, business model analysis, process design, and system analysis. ·              Ability to produce deliverables including business requirements, functional and non-functional requirements, as-is-process and to-be-process flowcharts, and business case. ·              Ability to critically analyze issues, requirements, and recommend solutions enabling company to achieve its goals ·              Expertise in all aspects of project management including ability to manage project scope, deadlines, and user expectations. ·              Proficiency in bridging gaps and acting as liaison between business problems and technology solutions and in interpreting system specifications at both technical and functional levels. ·              Possess strong knowledge of Six Sigma, TQM, ISO, CMMI, ITIL/ITSM, Agile, Change Management, and Call Center Management principles, technologies and tools. ·              Experience working in enterprise applications including ERP (Enterprise Resource Planning), BI (Business Intelligence), integrated development environments, databases, and project management tools.
CORE COMPETENCIES	Exp Yrs.
·               Management ·               Business Analysis ·               Project Management ·               Quality Assurance, Standards, Policies ·               Information Technology, ITIL/ITSM ·               Agile / Scrum ·               Business Strategy & Strategic Planning ·               Business Process Design/Re-Engineering ·               Business Process Improvement & Mgt. ·               Business Intelligence Dashboards ·               Enterprise Applications (ERP) ·               Web Portals, DAM, CRM ·               Vendor Management	·                  19 ·                  13 ·                  9 ·                  18 ·                  23, 7 ·                  10 ·                  13 ·                  18 ·                  18 ·                  4 ·                  10 ·                  5 ·                  15
CERTIFICATION & TRAINING
·               ITIL V3 Certified (Foundation Certificate in IT Service Management) ·               Certified Software Quality Assurance Analyst ·               Business Analysis and Use Cases ·               Scrum, Agile, and Project Delivery ·               Certified Windows & Ms Word Power User ·               TQM & Quality Advantage ·               Telephony ·               Leadership , Negotiation ·               Big Data and Hadoop ·               TOGAF Concepts ·               SEO (Search Engine Optimization) ·               Member: PMI (Project Management Institute- Pursuing PMP)
		COMPUTER EXPERIENCE
		·                Languages & Tools:  Basic, Pascal, Fortran, COBOL, Assembly, SAS, RPG, Visual Basic, Visual FoxPro, DCL, C, C++, HTML, Java, OS/JCL, ASP, PHP, JIRA, WebLoad, SVN, CVS, Bugzilla, Oracle E-Business Suite, OLAP, Microsoft SSIS/SSAR/SSAS, Dashboard,  Scorecard, KlipFolio, SharePoint, Keynote, Postgres, SQL, Microsoft Visual Studio Test Professional, Selenium IDE, QTP, iMacro, WinRunner, Lotus Notes, MS (Word, Excel, Access, PowerPoint, FrontPage, Project, Visio), Adobe Photoshop, WebDAM, BMC Remedy, ServiceNow, Salesforce CRM, Micros, RetailPro, SEO.   ·                Systems: UNIX, Linux, MVS/XA-TSO, VMS, DOS/VSE, Windows OS, Novell NetWare, iOS, Symbian, BlackBerry OS, Android, IBM 3081/3560, VAX, AS-400, LAMP environment, IBM-PCs, and Apple.
OTHER
---  References available --- Willing to relocate.

 

 

 

 

 

 

 

Sr. Business Analyst / Project Manager	WIZWEAVER	(Sep 2014 – Present)
(Lead Consultant - Responsible for: Business Analysis, Project Management and Quality Assurance)

 

Business Analysis and Project Manager (IT and Functional)

·         Assess capabilities of the enterprise in order to understand the changes needed to meet business needs per strategic goals.

·         Provide guidance and introduced best practices within the project management and quality assurance activities.

·         Work with internal and external client (MarDeVen) to determine information management requirements of business areas and to set priorities.

·         Act as a catalyst to align and bridge gaps between the business and technology.

·         Lead project requirements gathering sessions to elicit functional and non-functional requirements in order to create accurate business requirements document (BRD) to facilitate the development.

·         Develop and document business processes and workflows through a consultative approach with business sponsors and key stakeholders, identifying benefits and performance measure indicators.

·         Lead transition, communication, training, and implementation of new/revised workflows and processes.

·         Work with business users and technical teams to clarify requirements through business analysis techniques (data flow diagram, use case diagram, flow diagram, wireframe, process modeling, and mapping) using MS Visio.

·         Establish the AS-IS and TO-BE states and document them in the Business Requirements Document (BRD).

·         Responsible for spearheading major operational level changes to enhance departmental productivity e.g. departments realignment, eliminating redundant tasks, and minimizing duplication of effort.

·         Reporting to management on service enhancement opportunities, identified through elicitation sessions with different teams, statistics, trend analysis, and then developing strategic, tactical and operational plans for their realization.

·         Produced monthly reports and provided analysis on key KPIs and identified areas for improvement.  

·         Implement quality assurance tools and mechanism to manage the required quality of the end products.

·         Design, review and approve test strategies, test plans, test cases, and quality documents.

·         Analyze review and document results against the criteria established in SLAs with different departments.

·         Work closely with the project management office to prepare project related documents and prioritizing deliverables.

·         Managed and completed project to improve the operational and production processes for a client who manufactures parts for the automotive industry.  Created project proposal, project charter, project plan, business requirements document (BRD), while managing project budget, resources, execution, risks and issues along with maintaining relationships with internal customers and vendors.

 

Business Analyst	QMA STRATEGIC MANAGEMENT OFFICE	(Oct 12 – Aug 2014)
(Consultant - Responsible for: Business Analysis and Technology Assessment)

 

MAJOR ACCOMPLISHMENTS:

·         Provided value to the organization by critically analyzing business processes and fixed problem areas using business analysis, process reengineering, and other techniques.

·     Saved 50% in software licensing and infrastructure cost to the IT department.

 

EXPERIENCE:

Business Analysis (70%)

·                     Laid down foundations for enterprise level business analysis and for quality assurance/testing of enterprise applications by implementing required procedures and policies.

·                     Critically analyzed business processes and clarified operational and interdepartmental relationships.

·                     Conducted business requirement sessions to ensure that user requirements were clearly understood, documented, and prioritize in order to meet existing project budgets and timeframes.

·                     Performed business analysis activities (requirement gathering sessions, use cases, process flow diagram, modeling, and mapping) on transformation projects for Finance, Human Resources, Procurement, Warehouse, and IT departments.

·                     Created project documents and templates, and trained team members in creating standardized documentation.

·                     Made implementation of Oracle iRecruitment possible in a 5 week time period by removing project bottlenecks through effective business analysis techniques and coordination, which were otherwise present for past 11 months.

·                     Led technical reviews and assessed corporate requirements for areas of improvements.

·                     Implemented best practices in enterprise applications business process flows, including ERP and BI.

·                     Analyzed requirements and worked with KE Software-EMu (Museum collections documents records management system), and digital asset management (WebDAM) teams in implementation of the COTS and tools like (Emu and WebDam) within Marketing, Creative and IT departments with roles and responsibilities defined.

·                     Assessed corporate website requirements and suggested Joomla as Content Management System (CMS).

·                     Made the workflows, processes, and defined responsibilities for CMS.

Technology (30%)

·                     Developed and designed KPI based dashboards using business intelligence (BI) tools.

·                     Designed and implemented document sharing portals using SharePoint.

 

Business Analyst	NEURAL NETWORKS	(Jan 12 – Oct 12)
(Consultant - Responsible for: Enterprise Business Analysis)

 

MAJOR ACCOMPLISHMENTS:

·         Streamlined communication between the IT and other departments by applying ITIL principles

 

EXPERIENCE:

·         Reduced operating costs for the company by 30% by finding and highlighting inefficiencies in product development cycle and then by carrying out business process mapping, analysis, modeling, and by process reengineering.

·         Worked closely with the management and technical departments to highlight the areas for improvements.

·         Analyzed business requirements and strategically bridged the gaps between IT and other departments by applying IT Service Management, Information Technology Infrastructure Library (ITIL) and project management principles.

·         Implemented Agile software development methodology and best practices in Information Technology department.

·         Improved operational efficiencies in the areas of IT operations, change management and vendor management by optimizing business, programs, and projects' processes.

·         Enabled performance monitoring by creating dashboards using Business Intelligence (BI) application.

 

Manager Quality Assurance	CANADIAN BROADCASTING CORPORATION (CBC)	(Mar 08 – Dec 11)
(Responsible for: Quality Assurance, Business Analysis, and Project Management)

 

MAJOR ACCOMPLISHMENTS:

·         Reduced the product (websites) transition time by half by establishing release management process.

·         Provided efficiency gains to the company by implementing ITSM service level agreements (SLA) with other departments.

·         Implemented 24/7 alert based monitoring system for the main corporate website: cbc.ca

 

EXPERIENCE:

Quality Assurance (40%)

·                     Managed team of quality specialists and engineers, responsible for providing quality assurance and supporting business analysis process activities, for the web (cbc.ca) and mobile applications.

·                     Prepared, managed and controlled budgets for QA departmental operations.

·                     Enabled efficient incident tracking by implementing tools like Remedy, JIRA and Bugzilla.

·                     Worked with the implementation team to assess the business requirements and working out the workflows for successful implementation of Interwoven Teamsite Content Management System to manage content of cbc.ca.

Business Analysis (35%)

·                     Formalized quality assurance and business analysis functions in CBC’s Digital Media Operations and Technology.

·                     Implemented and managed business analysis process for projects and programs.

·                     As a member of product management and business analysis team managed user requirements and expectation between business and the development teams.

·                     Initiated and managed the load and stress testing of the entire CBC and Radio-Canada IT infrastructure.

·                     Initiated improvements in product release management process by establishing unit, integration, QA, and staging (UAT-User Acceptance Testing) environments along with BMC Remedy for ITSM.

·                     Participated in implementation of service level agreements (SLA) with other departments.

Project Management (25%):

·                     As a project manager led organizational wide load testing initiatives and product release management projects.

·                     Managed vendor relationships and reviewed vendor service proposals. Negotiated contracts with vendors.

 

Business System Analyst/Solutions Coordinator	SOUNDNOTES TECHNOLOGY, INC	(Apr 07 – Feb 08)
(Responsible for: Business Analysis)

 

MAJOR ACCOMPLISHMENTS:

·        Reduced product defects and project delivery time by half by applying business analysis principles.

 

EXPERIENCE:

Business Analysis (85%)

·                     Gathered and acquired clear business users’ requirements in order to develop project management related documents.

·                     Worked with cross functional teams by clarifying the project expectations and user requirements.

·                     Documented project initiation and deployment processes, policies and procedures.

·                     Acted as a bridge between clients and internal development teams.

Quality Assurance (15%)

·                     Helped developed test plans, test cases, and scripts from business requirements for call center/recording applications.

·                     Implemented test cases and bug tracking databases and generated relevant reports.

·                     Performed back-end testing and validated data by using SQL queries against Oracle, MS Access, Postgres databases.

 

 

COMPANY -  TITLE -  DURATION	RESPONSIBILITIES
Machtrade Corporation    (Manager MIS/QA)       (Dec 2003 –Mar 2007)	·               Acted as business analyst to gather and manage end user requirements.               ·               Client and vendor relationship ·               Held position with management responsibility in full SDLC project management under Waterfall and Agile methodologies, systems integration, and quality assurance.
Allied Software (Gigatron) Corp / Axis Alliance    (Manager Software Quality Assurance)       (Aug 1998– Aug 2003)	·               Performed automated and manual testing, developed system test plans and scripts, developed code libraries, performed regression, stress, load, and volume testing. ·               The software application was developed under Agile methodology ·               Managed bug tracking systems.
SUFA Limited / SJA W.L.L.    (Computer Engineer / Sr. System Analyst)       (Jul 1994 –  Apr 1998)	·               Performed system integrations in oil and gas sector. ·               Managed programmers, system engineers, and technicians. ·               Concurrently, also managed vendor relationship.
Digital (DSC) Communications Corp / Dallas Software Lab    (Programmer Analyst / QA Auditor)       (Dec 1991– May 1994)	·               Performed coding and debugging using languages: Basic, COBOL, Pascal, FORTRAN, Assembly, Clipper, and C. ·               Performed quality assurance using ISO 9000 standards for telecommunication equipment, circuit boards, devices, and PBX. ·               Worked under Kanban Method to achieve Just-In-Time (JIT). ·               Won Presidential Award.